Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
Do you offer complimentary shipping within Canada?
Yes, Calgary Jewellery provides free insured shipping on all domestic orders over $500. For international orders, shipping rates are calculated at checkout based on location and weight.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and packaging intact. Custom-made or engraved pieces are final sale.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds are conflict-free and responsibly mined.
Do you provide appraisals for insurance purposes?
Every fine jewelry purchase includes a complimentary appraisal document signed by our certified gemologists, detailing the specifications and replacement value for your insurance provider.
Can I have a ring resized after purchase?
Yes, we offer one complimentary resizing for most rings within 60 days of purchase. Please note that certain eternity bands or intricate settings may have limitations.
Do your watches come with a manufacturer warranty?
All timepieces purchased through Calgary Jewellery are backed by the official manufacturer's international warranty, typically ranging from two to five years depending on the brand.